Course Instructor
Estimated Time: 30 mins
Course description
The success of any business or workplace depends upon the ability of employees and employers to communicate
with each other effectively. Such communications may be face to face or, they may take place virtually. What
many people may not know is that any interaction with another person determines how you are perceived. It is
true because human beings tend to focus on the communication techniques displayed by others. You cannot
become a team player within the organization (workplace) without having good communication skills and
standards. What this, therefore, means is that even if you have the best employees in the world and you do not
know how to interact with them and communicate with them appropriately, your organization’s success cannot be
achieved. Effective interaction between employer and employee(s), and among employees themselves, creates
trust and confidence within an organization. Whether you are an employer or employee in an organization with
less than 10 employees or a medium-sized organization or a multinational company, creating better interpersonal
relationships within the workplace and communicating effectively are the key most powerful skills for achieving
your objectives.
This course develops your ability to focus on your communication in the workplace, create a conducive
environment where everyone in the organization feels better to work in. Your ability to differentiate basic
communication from effective communication and to sharpen your interaction capabilities within the workplace.
You may have all it takes to run your organization or be employed in the company of your dream but without a full
grasp of effective communication and interpersonal relationship in the workplace, you cannot reach anywhere
closer to your dreamland. The communications skills covered in this course will increase your ability to exercise
choice and control for every type of conversation, influence without authority, and improve the quality of
relationships and productivity. At the end of this course, you will also be in a position to prevent and resolve
conflicts within the workplace.
Who should attend
Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly
and interact with other individuals within the organization, to be understood and to influence how another person
performs, and creates positive working relationships.
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What you will learn
▪ Goals for Specific Communications — define your goals and then the most effective methods of delivery.
▪ The Communication Process — understand the six-step process.
▪ Interpersonal relationship in the workplace— Understand what interpersonal relationship is all about, the
perquisites of interpersonal relationship, forms & types of interpersonal relationships.
▪ Barriers to Effective Communications — identify and develop methods to break down those barriers
▪ Communication Skills — learn how to combine the four key elements and the five basic skills to
communicate with impact.
▪ Conflict management in the workplace- Know how to manage conflicts in the workplace.
▪ Interpersonal skills and qualities- Know what interpersonal skills are & understand how you can improve your
skills/qualities.
▪ Leadership styles—Understand the three main leadership styles. Know which leadership style is good for
your organization. Also, you will learn how your leadership style affects your communication.
▪ Verbal and non-verbal communication—Differentiate between the two forms of communication and know
when to use them.
▪ Face to Face and Virtual Facilitation/Meeting Communication Skills — learn to communicate and facilitate
effective group interactions.
▪ Improving interpersonal relations- Know how to improve interpersonal relations in the workplace.
What you will achieve
▪ Well defined goals for more effective interpersonal relationships within the workplace
▪ The ability to create an open environment for communication
▪ The skill to communicate effectively within the workplace
▪ The ability to build an effective team as a manager
▪ The ability to choose the most suitable leadership style to implement within an organization
▪ Stronger relationships within the workplace through powerful communication
▪ The ability to understand how your leadership style affects your communication
▪ An understanding of other people’s communication styles and needs
▪ Techniques to manage conflicts in relationships
▪ Emotional Intelligence to deal with difficult situations
Interpersonal Relationship in the workplace
Effective Communication
Elements of Communication
Summary and Action Plans
This section does not have any lessons.